FAQ
Orders & Shipping
How long does shipping take?
Delivery times vary depending on your location and product availability. Estimated delivery times are shown at checkout and in your order confirmation email.
When will my order be processed?
Orders are typically processed within 1–2 business days (excluding weekends and holidays).
Do you ship internationally?
Yes, we ship to multiple countries. Shipping availability and delivery estimates are shown at checkout.
How can I track my order?
Once your order ships, you will receive a tracking number via email so you can monitor your shipment.
My tracking has not updated — what should I do?
Tracking updates may take a few business days after shipment. If you need assistance, please contact our support team.
Payments & Billing
What payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express (Amex), PayPal, and Shop Pay.
When is my card charged?
Your payment method is charged at the time of purchase, not after shipment.
What currency are prices displayed in?
All prices on our website are displayed and charged in United States Dollars (USD).
Are payments secure?
Yes. All transactions are secured using SSL encryption through Shopify’s payment processor.
Do you offer payment installments?
Yes. Shop Pay Installments are provided by Affirm and are subject to eligibility.
Returns & Support
What is your return policy?
Please review our Return Policy page for full details regarding returns, refunds, and eligibility.
How do I contact customer support?
You can reach us at:
Email: info@isupportlgbt.org
Phone: (945) 249-7257
I have a billing issue — what should I do?
Please contact us before filing a chargeback so we can help resolve any billing concerns as quickly as possible.
About I SUPPORT LGBT
Is I SUPPORT LGBT a non-profit organization?
No. I SUPPORT LGBT (isupportlgbt.org) is a for-profit retail business registered as Om Kara, LLC in the United States.
Do you donate to LGBTQ+ causes?
Yes. 5% of every purchase goes toward LGBTQ+ causes and community initiatives.
Which organizations have you supported?
We have previously supported organizations such as The Trevor Project. You can learn more and view donation information here:
Our Charity Page