Return & Refund Policy

At I Support LGBT, we want you to feel confident shopping with us. If you are not completely satisfied with your purchase, we’re here to help.

Return Policy Summary

Please review the key details of our return policy below:

  • Return window: Returns are accepted within 30 days of delivery
  • Restocking fee: No restocking fees
  • Return shipping: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect
  • Refund timeline: Approved refunds are processed within 5–10 business days after the returned item is received and inspected
  • Non-returnable items: Gift cards, intimate apparel/underwear, earrings/jewelry for hygiene reasons, and final sale items

To initiate a return, please contact us at info@isupportlgbt.org before sending your item back.

Return Eligibility

To qualify for a return, items must:

  • Be returned within 30 days of delivery
  • Be unused, unworn, and in original condition
  • Include original packaging (if applicable)

We reserve the right to deny returns that show signs of use, damage, or are returned outside the approved return period.

Non-Returnable Items

For hygiene, safety, or product limitations, the following items cannot be returned or refunded:

  • Gift cards
  • Underwear or intimate apparel
  • Earrings or certain jewelry items
  • Final sale or clearance items
  • Personalized or custom-made products

If you are unsure whether your item qualifies for return, please contact us before placing an order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at info@isupportlgbt.org.

Please include:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

If approved, we will provide a replacement, store credit, or refund at no additional cost to you.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was received
  • The item has a verified manufacturing defect

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refund Process

Once your returned item is received and inspected, we will notify you regarding approval of your refund.

If approved:

  • Refunds are issued to the original payment method
  • Processing time is typically 5–10 business days
  • Depending on your bank or card provider, additional processing time may apply

Shipping charges are non-refundable unless the return is due to our error.

Order Cancellations

Orders may only be canceled before processing begins.

Because many items are made-to-order or processed quickly, cancellation requests are not guaranteed after an order has entered fulfillment.

Please contact info@isupportlgbt.org as soon as possible if you need assistance.

Need Help?

If you have questions about returns, refunds, or exchanges, please contact us:

I Support LGBT (Operated by Om Kara, LLC)
Email: info@isupportlgbt.org
Contact Page: https://isupportlgbt.org/pages/contact